Curriculum
Module 1: The Basics Of Supervising Others
Section 1: Transitioning Well
Lesson 1: How Will My Role Change? – 02:06
Lesson 2: What to Say If You’re Teased About Being the Boss – 00:55
Lesson 3: Tips for Learning the Ropes Quickly – 02:15
Lesson 4: Questions Supervisors Have – PDF
Section 2: Duties As A Supervisor
Lesson 5: Making Connections – PDF
Section 3: Encouraging The Right Behaviors and Attitudes
Lesson 6: Building the Right Environment – 04:22
Lesson 7: Making Connections – PDF
Lesson 8: Committing to Lifelong Learning – 04:45
Section 4: Setting Your Goals
Lesson 9: Know Where You Are Going – 01:06
Lesson 10: Getting Specific – 02:45
Section 5: Planning for Success
Lesson 11: How Can Planning Help Me? – 02:09
Lesson 12: Getting Things In Order – 02:25
Lesson 13: Making Connections – PDF
Lesson 14: Mastering E-mail – 04:04
Lesson 15: Time Management Tips – 06:37
Lesson 16: The Master Plan – 05:07
Section 6: Techniques for Active Listening
Lesson 17: About Active Listening – 01:10
Lesson 18: Key Listening Skills – 02:20
Lesson 19: Tips for Becoming a Better Listener – 01:46
Section 7: Communication Skills
Lesson 20: Questioning Skills – 03:24
Lesson 21: Probing Techniques – 04:42
Lesson 22: Pushing My Buttons – PDF
Lesson 23: What Is Said and What Is Heard – 02:34
Section 8: Providing Effective Feedback
Lesson 24: Six Characteristics of Effective Feedback, Part One – 05:44
Lesson 25: Skill Building – PDF
Lesson 26: Receiving Feedback – 02:18
Section 9: Giving Instruction
Lesson 27: Understanding Learning Styles – 02:13
Lesson 28: Obstacles to Effective Instructions – 01:13
Section 10: Conveying Orders, Requests, and Suggestions
Lesson 29: Defining the Terms – 02:36
Lesson 30: Making Connections – PDF
Section 11: How to Handle Conflict
Lesson 31: The Conflict Resolution Process –01:06
Lesson 32: When To Get Involved –03:20
Section 12: Steps to Managing Challenging Situations
Lesson 33: Steps for a Difficult Conversation – 04:41
Lesson 34: Case Studies – PDF
Section 13: Dealing with Others Correctly
Lesson 35: Understanding Your Relationships – PDF
Lesson 36: Establishing Credibility –00:53
Section 14: Using A Personal Action Plan
Lesson 37: Starting Point – PDF
Lesson 38: Summary – 01:22
Lesson 39: Recommended Reading List – PDF
Module 2: Introducing HR To the Non-HR Manager
Section 1: Human Resources 101
Lesson 40: The Basics of HR Management – 01:22
Lesson 41: Making Connections – PDF
Lesson 42: Case Study, Part One 03:12
Lesson 43: Questions – PDF
Section 2: Knowing What Skills You Possess
Lesson 44: The Role of Emotional Intelligence – 01:24
Lesson 45: Skills Inventory Checklist – 00:52
Section 3: Techniques You Can Use to Forecast
Lesson 46: Defining Forecasting – 01:22
Lesson 47: Extrapolation, Part One – 02:16
Lesson 48: Making Connections – PDF
Section 4: Job Analyzation
Lesson 49: Understanding Job Analysis – 04:12
Lesson 50: Job Analysis Methods – 00:53
Lesson 51: Performing an Analysis – PDF
Lesson 52: Job Analysis Formats – 01:41
Section 5: Knowing The Job Competencies
Lesson 53: Introduction – 01:02
Lesson 54: Technical Skills – 03:18
Lesson 55: Competence Factors – 02:59
Section 6: Getting Ready Your Position Profiles and Job Descriptions
Lesson 56: Preparing a Profile – 01:14
Lesson 57: Job Descriptions – 02:33
Lesson 58: Job Specifications – 01:58
Lesson 59: My Position Profile, Part One – PDF
Section 7: Is it Essential to Hire?
Lesson 60: Evaluate All Options – 03:07
Lesson 61: The Real Cost of Employee Turnover – PDF
Section 8: How to Find Good Workers
Lesson 62: Methods and Considerations, Part One – 02:44
Section 9: A Few Guidelines to Effective Advertising
Lesson 63: What to Include – 06:09
Lesson 64: Ten Tests for Creating an Effective Job Posting – 00:39
Section 10: Examining Through Resumes
Lesson 65: Using a Resume Screening Guide – 01:40
Lesson 66: Resume Screening Guide – PDF
Lesson 67: Using the Screening Guide – 00:54
Lesson 68: Developing a Resume Screening Guide – PDF
Section 11: Preparing for the Interview
Lesson 69: The Importance of Preparation – 01:07
Lesson 70: Before the Interview – 01:01
Section 12: Conducting the Interview Properly
Lesson 71: History of the Interviewing Process – 02:46
Lesson 72: A New Kind of Interview – 02:47
Lesson 73: The Right Stuff – 03:22
Lesson 74: Types of Techniques – 02:24
Lesson 75: Basics of Behavioral Interviewing – 04:46
Lesson 76: Sample Questions – 02:30
Lesson 77: Probing Techniques – 03:15
Lesson 78: Provocative Statements – PDF
Lesson 79 : Sample Behavioral Description Interview Questions
Lesson 80: Developing Behavioral Description Interview Questions – PDF
Lesson 81: The Critical Incident Technique – 03:54
Lesson 82: Creating a Critical Incident – PDF
Section 13: Post-Interview
Lesson 83: Post-Interview Checklist – 00:52
Lesson 84: Rating Techniques – 00:50
Section 14: Overseeing Employee Orientation and Onboarding
Lesson 85: Why Have Orientation? – 03:26
Lesson 86: How Did Your Orientation Rate? – PDF
Lesson 87: Problems to Avoid – PDF
Section 15: Leadership
Lesson 88: Follow the Leader – PDF
Section 16: Planning for Training
Lesson 89: The Training Cycle – 01:11
Lesson 90: Advantages of a Training Needs Assessment (TNA) – 01:41
Lesson 91: Internal vs. External Training – PDF
Section 17: External Providers And Operating With Them
Lesson 92: Criteria and Considerations – 01:31
Lesson 93: Making the Most of External Providers – 00:51
Section 18: Critiquing Performance
Lesson 94: Performance Review Problems – 01:29
Lesson 95: A Performance Management Checklist – 07:04
Lesson 96: Case Study: Who Will Be the Best? – 01:16
Lesson 97: Discussion Questions – PDF
Lesson 98: Dissecting a Performance Review – 02:33
Lesson 99: Evaluating Behaviors, Part One – 02:12
Lesson 100: Identifying Behaviors – PDF
Section 19: Attendance management
Lesson 101: The Cost of Absenteeism – 02:41
Lesson 102: What Are Culpable Absences? – 00:50
Lesson 103: Getting to the Root Cause – 01:28
Lesson 104: The Case of Gretchen Washington – 01:08
Lesson 105: Discussion Questions – PDF
Lesson 106: Dealing with Attendance Management – 02:20
Section 20: Managing a Diverse Workforce
Lesson 107: Dealing with Diversity – 02:03
Lesson 108: Understanding Our Reactions – 03:15
Lesson 109: Making Connections – PDF
Lesson 110: Your Experience with Pigeon Holes – PDF
Section 21: Privacy Issues
Lesson 111: Ten Key Principles – 02:30
Section 22: Giving Compensation and Benefits
Lesson 112: The Role of Compensation and Benefits – 07:46
Lesson 113: Compensation and Benefits, Part One
Lesson 114: Discussion Questions – PDF
Lesson 115: Case Study: It’s Not You, It’s Me – PDF
Section 23: Handling With Disciplinary Issues
Lesson 116: Defining Discipline – 01:10
Lesson 117: The Four Step Disciplinary System – 02:20
Lesson 118: Summary – 02:51
Section 24: Letting Employees Go
Lesson 119: Letting Staff Go – 01:37
Lesson 120: The Psychology Surrounding Termination – 02:46
Lesson 121: Case Study: How to Fire an Employee? – PDF
Section 25: Doing Exit Interviews
Lesson 122: Designing the Exit Interview – 01:21
Lesson 123: Sample Exit Questionnaire – PDF
Section 26: Using A Personal Action Plan
Lesson 124: Starting Point – PDF
Lesson 125: Summary – 01:50
Lesson 126: Recommended Reading List – PDF
Module 3: Defining Self Esteem and Assertiveness
Section 1: Knowing Self-Esteem
Lesson 127: Defining Self-Esteem– 02:19
Lesson 128: Origins of Low Self-Esteem– 00:58
Lesson 129: Conditioned Behavior– 02:25
Lesson 130: Putting Things in Perspective– 01:24
Section 2: Growing Your Self-Esteem
Lesson 131: Stop Spreading Negative Messages– 02:30
Lesson 132: Negative and Negating Comments – 01:40
Lesson 133: Changing Your Language – PDF
Lesson 134: Throw out Perfectionism – 01:18
Lesson 135: Creating Healthy Patterns – PDF
Section 3: Making Others Have Self-Esteem
Lesson 136: Building Confidence in Others– 00:59
Lesson 137: Putting Others at Ease – PDF
Lesson 138 : Presenting Yourself Well – 01:20
Lesson 139: Creating Positive Impressions – PDF
Lesson 140: Our Thoughts on Creating Impressions – 01:27
Lesson 141: Choosing Your Actions – PDF
Section 4: Building Our Self-Esteem
Lesson 142: Assessing Internal Factors – 00:57
Lesson 143: Building Up and Tearing Down – PDF
Lesson 144: Our Thoughts on Building and Tearing – 01:23
Lesson 145: Where Am I? – PDF
Section 5: Having Self-Confidence
Lesson 146: Techniques that Work – 01:06
Lesson 147: Pretend You Are Confident – 06:28
Lesson 148: Technique 1 – PDF
Section 6: The Power of Thought And Using it
Lesson 149: Identifying the Situations – PDF
Lesson 150: Controlling Your Thoughts – 01:38
Lesson 151: Flip it Around – PDF
Lesson 152: Tyrone’s Thinking – 00:32
Lesson 153: Discussion Questions – PDF
Lesson 154: Discussing Tyrone’s Thoughts – 01:41
Lesson 155: Avoiding Traps – PDF
Section 7: Knowing What You Want
Lesson 156: What Do You Want? – 04:04
Lesson 157: Your Heart’s Desire – PDF
Lesson 158: Marlene’s Story – 01:53
Lesson 159: Discussion Question – PDF
Section 8: Making What You Want
Lesson 160: Identifying Dreams and Setting Goals – 03:35
Lesson 161: My Own Goal Setting – PDF
Section 9: Using A Personal Action Plan
Lesson 162: Starting Point – PDF
Lesson 163: Summary – 01:40
Lesson 164: Recommended Reading List – PDF
Module 4: Performing Crisis Management
Section 1: Crisis Management Basics
Lesson 165: Defining Terms – 04:12
Lesson 166: The Crisis Management Team – 04:49
Section 2: Training Effective Leaders and Staff
Lesson 167: Training Essentials – 02:52
Lesson 168: Three Pronged Approach – 02:50
Section 3: Handle the Crisis Audit
Lesson 169: Why Audit? – 02:20
Lesson 170: Documentation Audit – 03:33
Lesson 171: Online Audit – 03:57
Lesson 172: Using a Risk Matrix – 00:38
Section 4: Doing a Risk Level Analysis
Lesson 173: The Four Categories – 03:04
Lesson 174: Case Study, Scenario One – 02:50
Section 5: Establishing a Response Process
Lesson 175: Crisis Response Process – 04:20
Lesson 176: Remember: Stay Flexible! – 00:52
Section 6: Consulting with Experts
Lesson 177: Considering Your Resources – 01:46
Lesson 178: Making Connections – PDF
Section 7: Techniques Which Can be Used to Managing Incidents
Lesson 179: Case Study – 02:15
Lesson 180: Responding to Incidents – 03:29
Lesson 181: Investigating Incidents – 01:34
Lesson 182: Steps to Follow – 03:58
Section 8: Work Through Problems
Lesson 183: Model Overview – 02:47
Lesson 184: Keeping an Open Mind – 01:53
Lesson 185: Phase One – 04:03
Lesson 186: Phase Two – 03:53
Lesson 187: Phase Three – 01:13
Lesson 188: Solution Planning Worksheet – PDF
Lesson 189: Three Types of Decisions – 04:27
Section 9: Starting an Emergency Operations Center
Lesson 190: EOC Considerations – 02:14
Lesson 191: Making Connections – PDF
Lesson 192: Who is In Charge? – 01:41
Section 10: Allowing For Business Continuity and Recovery
Lesson 193: Creating Continuity – 02:03
Lesson 194: Making Connections – PDF
Lesson 195: Essential Crisis Plan Elements – 08:03
Section 11: Walliallia
Lesson 196: Background – 04:06
Lesson 197: Exercise One: Gas Line Explosion at Water Plant – 03:23
Lesson 198: Assignment – PDF
Lesson 199: Exercise Two: How are you Feeling?– 05:38
Lesson 200: Assignment – PDF
Lesson 201: Exercise Three: The Last Question– 01:51
Lesson 202: Assignment – PDF
Section 12: Recuperate and Moving On Fast
Lesson 203: Initial Adjustments– 04:02
Section 13: Using A Personal Action Plan
Lesson 204: Starting Point – PDF
Lesson 205: Summary– 02:14
Lesson 206: Recommended Reading List – PDF
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