Gems Learning & Development
Sign In
Sign In
Reset Password
  • Home
  • About
  • Online E Courses In Singapore
  • Support
  • Knowledge Center
$250.00
Supervision Skills For The Effective Manager (CRS-N-0041541)
1

Description

Course Information

Course Title: Supervision Skills For The Effective Manager
Target Audience: Managers, Team Leaders, Supervisors, HR Manager, Security Directors, Finance Directors
Course Duration: 8 Hour(s)
Assessment Duration: 1 hour
Resources: Computer/Laptop or tablet, Internet Access
Pre-requisite: None

Course Objectives

Module 1: The Basics Of Supervising Others
• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Module 2: Introducing HR To the Non-HR Manager
• Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
• Write job specifications and identify core competencies.
• Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
• Get new employees off to a good start.
• Understand compensation and benefits.
• Maintain healthy employee relations.
• Make performance appraisals a cooperative process.

Module 3: Defining Self Esteem and Assertiveness
• Recognize that you have worth, and are worthy of happiness
• Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
• Learn how to turn negative thoughts into positive thoughts
• Learn how to make requests so that you get what you want
• Set goals that reflect your dreams and desires, and reinforce healthy patterns

Module 4: Performing Crisis Management
• Assign people to an appropriate crisis team role
• Conduct a crisis audit
• Establish the means for business continuity
• Determine how to manage incidents
• Help your team recover from a crisis
• Apply the process in practical exercise

Take This Course $250.00

Students

Curriculum

Module 1: The Basics Of Supervising Others

Section 1: Transitioning Well

Lesson 1: How Will My Role Change? – 02:06

Lesson 2: What to Say If You’re Teased About Being the Boss – 00:55

Lesson 3: Tips for Learning the Ropes Quickly – 02:15

Lesson 4: Questions Supervisors Have – PDF

Section 2: Duties As A Supervisor

Lesson 5: Making Connections – PDF

Section 3: Encouraging The Right Behaviors and Attitudes

Lesson 6: Building the Right Environment – 04:22

Lesson 7: Making Connections – PDF

Lesson 8: Committing to Lifelong Learning – 04:45

Section 4: Setting Your Goals

Lesson 9: Know Where You Are Going – 01:06

Lesson 10: Getting Specific – 02:45

Section 5: Planning for Success

Lesson 11: How Can Planning Help Me? – 02:09

Lesson 12: Getting Things In Order – 02:25

Lesson 13: Making Connections – PDF

Lesson 14: Mastering E-mail – 04:04

Lesson 15: Time Management Tips – 06:37

Lesson 16: The Master Plan – 05:07

Section 6: Techniques for Active Listening

Lesson 17: About Active Listening – 01:10

Lesson 18: Key Listening Skills – 02:20

Lesson 19: Tips for Becoming a Better Listener – 01:46

Section 7: Communication Skills

Lesson 20: Questioning Skills – 03:24

Lesson 21: Probing Techniques – 04:42

Lesson 22: Pushing My Buttons – PDF

Lesson 23: What Is Said and What Is Heard – 02:34

Section 8: Providing Effective Feedback

Lesson 24: Six Characteristics of Effective Feedback, Part One – 05:44

Lesson 25: Skill Building – PDF

Lesson 26: Receiving Feedback – 02:18

Section 9: Giving Instruction

Lesson 27: Understanding Learning Styles – 02:13

Lesson 28: Obstacles to Effective Instructions – 01:13

Section 10: Conveying Orders, Requests, and Suggestions

Lesson 29: Defining the Terms – 02:36

Lesson 30: Making Connections – PDF

Section 11: How to Handle Conflict

Lesson 31: The Conflict Resolution Process –01:06

Lesson 32: When To Get Involved –03:20

Section 12: Steps to Managing Challenging Situations

Lesson 33: Steps for a Difficult Conversation – 04:41

Lesson 34: Case Studies – PDF

Section 13: Dealing with Others Correctly

Lesson 35: Understanding Your Relationships – PDF

Lesson 36: Establishing Credibility –00:53

Section 14: Using A Personal Action Plan

Lesson 37: Starting Point – PDF

Lesson 38: Summary – 01:22

Lesson 39: Recommended Reading List – PDF

Module 2: Introducing HR To the Non-HR Manager

Section 1: Human Resources 101

Lesson 40: The Basics of HR Management – 01:22

Lesson 41: Making Connections – PDF

Lesson 42: Case Study, Part One 03:12

Lesson 43: Questions – PDF

Section 2: Knowing What Skills You Possess

Lesson 44: The Role of Emotional Intelligence – 01:24

Lesson 45: Skills Inventory Checklist – 00:52

Section 3: Techniques You Can Use to Forecast

Lesson 46: Defining Forecasting – 01:22

Lesson 47: Extrapolation, Part One – 02:16

Lesson 48: Making Connections – PDF

Section 4: Job Analyzation

Lesson 49: Understanding Job Analysis – 04:12

Lesson 50: Job Analysis Methods – 00:53

Lesson 51: Performing an Analysis – PDF

Lesson 52: Job Analysis Formats – 01:41

Section 5: Knowing The Job Competencies

Lesson 53: Introduction – 01:02

Lesson 54: Technical Skills – 03:18

Lesson 55: Competence Factors – 02:59

Section 6: Getting Ready Your Position Profiles and Job Descriptions

Lesson 56: Preparing a Profile – 01:14

Lesson 57: Job Descriptions – 02:33

Lesson 58: Job Specifications – 01:58

Lesson 59: My Position Profile, Part One – PDF

Section 7: Is it Essential to Hire?

Lesson 60: Evaluate All Options – 03:07

Lesson 61: The Real Cost of Employee Turnover – PDF

Section 8: How to Find Good Workers

Lesson 62: Methods and Considerations, Part One – 02:44

Section 9: A Few Guidelines to Effective Advertising

Lesson 63: What to Include – 06:09

Lesson 64: Ten Tests for Creating an Effective Job Posting – 00:39

Section 10: Examining Through Resumes

Lesson 65: Using a Resume Screening Guide – 01:40

Lesson 66: Resume Screening Guide – PDF

Lesson 67: Using the Screening Guide – 00:54

Lesson 68: Developing a Resume Screening Guide – PDF

Section 11: Preparing for the Interview

Lesson 69: The Importance of Preparation – 01:07

Lesson 70: Before the Interview – 01:01

Section 12: Conducting the Interview Properly

Lesson 71: History of the Interviewing Process – 02:46

Lesson 72: A New Kind of Interview – 02:47

Lesson 73: The Right Stuff – 03:22

Lesson 74: Types of Techniques – 02:24

Lesson 75: Basics of Behavioral Interviewing – 04:46

Lesson 76: Sample Questions – 02:30

Lesson 77: Probing Techniques – 03:15

Lesson 78: Provocative Statements – PDF

Lesson 79 : Sample Behavioral Description Interview Questions

Lesson 80: Developing Behavioral Description Interview Questions – PDF

Lesson 81: The Critical Incident Technique – 03:54

Lesson 82: Creating a Critical Incident – PDF

Section 13: Post-Interview

Lesson 83: Post-Interview Checklist – 00:52

Lesson 84: Rating Techniques – 00:50

Section 14: Overseeing Employee Orientation and Onboarding

Lesson 85: Why Have Orientation? – 03:26

Lesson 86: How Did Your Orientation Rate? – PDF

Lesson 87: Problems to Avoid – PDF

Section 15: Leadership

Lesson 88: Follow the Leader – PDF

Section 16: Planning for Training

Lesson 89: The Training Cycle – 01:11

Lesson 90: Advantages of a Training Needs Assessment (TNA) – 01:41

Lesson 91: Internal vs. External Training – PDF

Section 17: External Providers And Operating With Them

Lesson 92: Criteria and Considerations – 01:31

Lesson 93: Making the Most of External Providers – 00:51

Section 18: Critiquing Performance

Lesson 94: Performance Review Problems – 01:29

Lesson 95: A Performance Management Checklist – 07:04

Lesson 96: Case Study: Who Will Be the Best? – 01:16

Lesson 97: Discussion Questions – PDF

Lesson 98: Dissecting a Performance Review – 02:33

Lesson 99: Evaluating Behaviors, Part One – 02:12

Lesson 100: Identifying Behaviors – PDF

Section 19: Attendance management

Lesson 101: The Cost of Absenteeism – 02:41

Lesson 102: What Are Culpable Absences? – 00:50

Lesson 103: Getting to the Root Cause – 01:28

Lesson 104: The Case of Gretchen Washington – 01:08

Lesson 105: Discussion Questions – PDF

Lesson 106: Dealing with Attendance Management – 02:20

Section 20: Managing a Diverse Workforce

Lesson 107: Dealing with Diversity – 02:03

Lesson 108: Understanding Our Reactions – 03:15

Lesson 109: Making Connections – PDF

Lesson 110: Your Experience with Pigeon Holes – PDF

Section 21: Privacy Issues

Lesson 111: Ten Key Principles – 02:30

Section 22: Giving Compensation and Benefits

Lesson 112: The Role of Compensation and Benefits – 07:46

Lesson 113: Compensation and Benefits, Part One

Lesson 114: Discussion Questions – PDF

Lesson 115: Case Study: It’s Not You, It’s Me – PDF

Section 23: Handling With Disciplinary Issues

Lesson 116: Defining Discipline – 01:10

Lesson 117: The Four Step Disciplinary System – 02:20

Lesson 118: Summary – 02:51

Section 24: Letting Employees Go

Lesson 119: Letting Staff Go – 01:37

Lesson 120: The Psychology Surrounding Termination – 02:46

Lesson 121: Case Study: How to Fire an Employee? – PDF

Section 25: Doing Exit Interviews

Lesson 122: Designing the Exit Interview – 01:21

Lesson 123: Sample Exit Questionnaire – PDF

Section 26: Using A Personal Action Plan

Lesson 124: Starting Point – PDF

Lesson 125: Summary – 01:50

Lesson 126: Recommended Reading List – PDF

Module 3: Defining Self Esteem and Assertiveness

Section 1: Knowing Self-Esteem

Lesson 127: Defining Self-Esteem– 02:19

Lesson 128: Origins of Low Self-Esteem– 00:58

Lesson 129: Conditioned Behavior– 02:25

Lesson 130: Putting Things in Perspective– 01:24

Section 2: Growing Your Self-Esteem

Lesson 131: Stop Spreading Negative Messages– 02:30

Lesson 132: Negative and Negating Comments – 01:40

Lesson 133: Changing Your Language – PDF

Lesson 134: Throw out Perfectionism – 01:18

Lesson 135: Creating Healthy Patterns – PDF

Section 3: Making Others Have Self-Esteem

Lesson 136: Building Confidence in Others– 00:59

Lesson 137: Putting Others at Ease – PDF

Lesson 138 : Presenting Yourself Well – 01:20

Lesson 139: Creating Positive Impressions – PDF

Lesson 140: Our Thoughts on Creating Impressions – 01:27

Lesson 141: Choosing Your Actions – PDF

Section 4: Building Our Self-Esteem

Lesson 142: Assessing Internal Factors – 00:57

Lesson 143: Building Up and Tearing Down – PDF

Lesson 144: Our Thoughts on Building and Tearing – 01:23

Lesson 145: Where Am I? – PDF

Section 5: Having Self-Confidence

Lesson 146: Techniques that Work – 01:06

Lesson 147: Pretend You Are Confident – 06:28

Lesson 148: Technique 1 – PDF

Section 6: The Power of Thought And Using it

Lesson 149: Identifying the Situations – PDF

Lesson 150: Controlling Your Thoughts – 01:38

Lesson 151: Flip it Around – PDF

Lesson 152: Tyrone’s Thinking – 00:32

Lesson 153: Discussion Questions – PDF

Lesson 154: Discussing Tyrone’s Thoughts – 01:41

Lesson 155: Avoiding Traps – PDF

Section 7: Knowing What You Want

Lesson 156: What Do You Want? – 04:04

Lesson 157: Your Heart’s Desire – PDF

Lesson 158: Marlene’s Story – 01:53

Lesson 159: Discussion Question – PDF

Section 8: Making What You Want

Lesson 160: Identifying Dreams and Setting Goals – 03:35

Lesson 161: My Own Goal Setting – PDF

Section 9: Using A Personal Action Plan

Lesson 162: Starting Point – PDF

Lesson 163: Summary – 01:40

Lesson 164: Recommended Reading List – PDF

Module 4: Performing Crisis Management

Section 1: Crisis Management Basics

Lesson 165: Defining Terms – 04:12

Lesson 166: The Crisis Management Team – 04:49

Section 2: Training Effective Leaders and Staff

Lesson 167: Training Essentials – 02:52

Lesson 168: Three Pronged Approach – 02:50

Section 3: Handle the Crisis Audit

Lesson 169: Why Audit? – 02:20

Lesson 170: Documentation Audit – 03:33

Lesson 171: Online Audit – 03:57

Lesson 172: Using a Risk Matrix – 00:38

Section 4: Doing a Risk Level Analysis

Lesson 173: The Four Categories – 03:04

Lesson 174: Case Study, Scenario One – 02:50

Section 5: Establishing a Response Process

Lesson 175: Crisis Response Process – 04:20

Lesson 176: Remember: Stay Flexible! – 00:52

Section 6: Consulting with Experts

Lesson 177: Considering Your Resources – 01:46

Lesson 178: Making Connections – PDF

Section 7: Techniques Which Can be Used to Managing Incidents

Lesson 179: Case Study – 02:15

Lesson 180: Responding to Incidents – 03:29

Lesson 181: Investigating Incidents – 01:34

Lesson 182: Steps to Follow – 03:58

Section 8: Work Through Problems

Lesson 183: Model Overview – 02:47

Lesson 184: Keeping an Open Mind – 01:53

Lesson 185: Phase One – 04:03

Lesson 186: Phase Two – 03:53

Lesson 187: Phase Three – 01:13

Lesson 188: Solution Planning Worksheet – PDF

Lesson 189: Three Types of Decisions – 04:27

Section 9: Starting an Emergency Operations Center

Lesson 190: EOC Considerations – 02:14

Lesson 191: Making Connections – PDF

Lesson 192: Who is In Charge? – 01:41

Section 10: Allowing For Business Continuity and Recovery

Lesson 193: Creating Continuity – 02:03

Lesson 194: Making Connections – PDF

Lesson 195: Essential Crisis Plan Elements – 08:03

Section 11: Walliallia

Lesson 196: Background – 04:06

Lesson 197: Exercise One: Gas Line Explosion at Water Plant – 03:23

Lesson 198: Assignment – PDF

Lesson 199: Exercise Two: How are you Feeling?– 05:38

Lesson 200: Assignment – PDF

Lesson 201: Exercise Three: The Last Question– 01:51

Lesson 202: Assignment – PDF

Section 12: Recuperate and Moving On Fast

Lesson 203: Initial Adjustments– 04:02

Section 13: Using A Personal Action Plan

Lesson 204: Starting Point – PDF

Lesson 205: Summary– 02:14

Lesson 206: Recommended Reading List – PDF

you must purchase to view this content

Related Courses

$250.00
Leadership Within IT (CRS-N-0041536)
1
$250.00
Effective Online Marketing (SEO Version) (CRS-N-0041540)
1
$250.00
Corporate Marketing, PR and Communication Skills (CRS-N-0041535)
1
$500.00
Full SEO Certification Course 2017 – Expert (CRS-N-0041539)
1
© 2017 Gems Learning & Development. ACRA 53355550K. All Rights Reserved.
  • Home
  • About
  • My Account
  • Support