Course Information
Course Title: Supervision Skills For The Effective Manager
Target Audience: Managers, Team Leaders, Supervisors, HR Manager, Security Directors, Finance Directors
Course Duration: 8 Hour(s)
Assessment Duration: 1 hour
Resources: Computer/Laptop or tablet, Internet Access
Pre-requisite: None
Course Objectives
Module 1: The Basics Of Supervising Others
• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
Module 2: Introducing HR To the Non-HR Manager
• Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
• Write job specifications and identify core competencies.
• Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
• Get new employees off to a good start.
• Understand compensation and benefits.
• Maintain healthy employee relations.
• Make performance appraisals a cooperative process.
Module 3: Defining Self Esteem and Assertiveness
• Recognize that you have worth, and are worthy of happiness
• Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
• Learn how to turn negative thoughts into positive thoughts
• Learn how to make requests so that you get what you want
• Set goals that reflect your dreams and desires, and reinforce healthy patterns
Module 4: Performing Crisis Management
• Assign people to an appropriate crisis team role
• Conduct a crisis audit
• Establish the means for business continuity
• Determine how to manage incidents
• Help your team recover from a crisis
• Apply the process in practical exercise